Admin and Secretarial Skills Diploma Course

Certified Course
Accredited Course

Course Information

10 Modules
Lifetime Access
Study Group Access

Accreditations

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What Will You Learn?

If you are considering a career as a secretary or administrative assistant, this course is the perfect place to start. You’ll discover the role and responsibilities of each position, learn about the key skills required to fulfil the roles and take a look at the various industries in which you may work.

Beginning with an introduction to these career paths, the course continues with an in-depth exploration into each role.

First, we’ll scrutinise the requirements of an effective secretary, such as good communication and document processing skills. We’ll consider how to conduct yourself in an appropriate manner, deal with customers, and use methods that’ll ensure you are a master of organisation.

We’ll then look at the responsibilities of an administrative assistant, such as managing diaries, organising meetings, writing, managing teams and working with finances at a basic level.

We’ll look at some of the soft skills that are useful in the roles of a secretary and an administrative assistant. These include prioritising tasks, managing time, understanding technology and planning. We’ll also consider some traits that are beneficial in both roles. We’ll examine methods to manage stress, ensure good personal presentation, problem solve, work as part of a team and resolve conflicts.

The course concludes with guidance on how to write an effective cover letter and key interview techniques.

By studying this course, you will:

  • Understand the roles and responsibilities of both professions
  • Learn key secretarial and administration skills
  • Become familiar with the soft skills and personality traits required in the roles
  • Receive guidance in applying for a secretarial or administrative position
Secretary working at a laptop

Course Syllabus

What will I learn on the course?

Certified Course
Accredited Course
  • Introduction
  • Part 1: Differences Between the Roles
  • Part 2: The Benefits of Effective Administration and Secretarial Practices
  • Part 3: Understanding the Roles and Skills Required
  • Part 4: Which Industries Utilise the Skills of Both Administrative Assistants and Secretaries?
  • Module 1 Assessment
  • Part 1: The Role of the Administrative Assistant
  • Part 2: The Role of the Secretary
  • Part 3: Average Salaries
  • Module 2 Assessment
  • Part 1: The Importance of Effective Communication
  • Part 2: Types of Communication
  • Part 3: How to Compose a Professional Email
  • Part 4: Barriers to Communication
  • Part 5: Document Processing
  • Part 6: How to Write a Report
  • Module 3 Assessment
  • Part 1: Customer Service
  • Part 2: Tone and Body Language
  • Part 3: Ethics and Professionalism
  • Part 4: Organisational Skills
  • Module 4 Assessment
  • Part 1: Written Communication
  • Part 2: Diary Management
  • Part 3: Using Online Diary Software
  • Part 4: Organising Meetings
  • Part 5: How to Take Minutes for Meetings
  • Module 5 Assessment
  • Part 1: Managing Secretarial Teams
  • Part 2: Office Management
  • Part 3: Basic Financial Skills
  • Module 6 Assessment
  • Part 1: The Legal Secretary
  • Part 2: The Medical Secretary
  • Part 3: The Personal Assistant
  • Module 7 Assessment
  • Part 1: Making Travel Arrangements
  • Part 2: Prioritisation
  • Part 3: Time Management
  • Part 4: Technology
  • Part 5: Techniques for Planning
  • Part 6: Plan Outline
  • Module 8 Assessment
  • Part 1: Stress Management
  • Part 2: Presenting Yourself Well
  • Part 3: Teamwork
  • Part 4: Mediation and Conflict Resolution
  • Module 9 Assessment
  • Part 1: Writing Your CV
  • Part 2: What to Write in a CV
  • Part 3: Writing Cover Letters
  • Part 4: Interview Techniques
  • Part 5: Dealing with Tough Interview Questions
  • Conclusion
  • Module 10 Assessment
Who Would Benefit from This Course?

The course will be beneficial, if you wish to learn about the roles and responsibilities of secretaries and administrative assistants and gain knowledge about the skills and traits required to be successful.

Should you wish to pursue a career as a secretary or administrative assistant, you may be required to complete a professional qualification or apprenticeship or have gained experience in order to secure your first appointment.

Administrative assistant sat at a desktop
Accreditations

The Admin and Secretarial Skills Diploma Course will take you up to 150 hours to complete, working from home. There is no time limit for completing this course, it can be studied in your own time at your own pace.

This is a Level 3 course and will give you 150 CPD (Continued Professional Development) points.

Upon completion of your course assessments, you receive 2 certificates. A certificate from the Centre of Excellence and a CPD certificate displaying the number of CPD points earned from the course.

This course is endorsed by the Quality Licence Scheme. Therefore, upon successful completion of this course, learners can also receive a certificate of achievement from Quality Licence Scheme and a Learner Unit Summary, which lists the details of all the units the learner has completed as part of the course. (This certificate is optional and costs an additional £15).

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through their awarding organisations they have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. They are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Their knowledge and experience of working within the awarding sector enables them to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

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A State of the Art Learning Experience
Don’t just take our word for it
Richard Neftin
Richard Neftin
You are on top of it in terms of getting my courses to me and communicating. I appreciate the structure of your website and how accessible and easy to maneuver around in it. Cheers. 5 stars!
Kim Milich
Kim Milich
Centre of Excellence have been fantastic! I am really enjoying my course and finding the materials and videos really helpful. I would highly recommend Centre of Excellence.
Marianna D
Marianna D
The Spiritual Life Coach course was informative and easy to follow. I feel like it's a unique course and I'm proud to have this certificate in my profile now!
Paula
Paula
Spiritual courses are a great resource and provide an excellent foundation for moving forward on your spiritual journey.
Paul Routledge
Paul Routledge
Brilliant set of courses. I recently completed an Egyptology course with them and was so impressed I enrolled into Greek mythology diploma. (I'm doing a masters in classical studies so the Greek mythology course will help). I'd recommend them to anyone who wants to learn new things at their own pace
Bellinda Dunn
Bellinda Dunn
A great range of programs. Likeable and informative presenters. Found the course really reassuring and helpful.
Ed Hove
Ed Hove
Great information. I can take more courses if I get time and money to continue.
Celebrating Your Success
Here at Centre of Excellence we are supremely proud to be at the heart of a vibrant community of hard-working students. The determination and enthusiasm of our students never ceases to impress us and there is nothing better than seeing our graduates go on to succeed in further education, work, business or just life in general!
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Contribution Award
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Frequently Asked Questions

Below you’ll find the answers to the questions that we get asked the most regarding Centre of Excellence

There is no time limit for completing your course it can be studied in your own time at your own pace.

All of our courses vary in length but most of our courses will take you between 50 - 250 hours to complete. The length of this course can be found in the Accreditations section above.

Once purchased your course is located in your Learning Centre on our website. Please log in using the same email address that you used when you purchased your course.

You can purchase a printed copy of your course materials at the checkout or from within your Learning Centre at any time after purchasing your course.

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Admin and Secretarial Skills Diploma Course
Was US$202.51
Admin and Secretarial Skills Diploma Course
Admin and Secretarial Skills Diploma Course
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Accredited Course
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Was US$202.51