Thank you for learning with Centre of Excellence!
Centre of Excellence (CoE) offers products and services provided by CENTRE OF EXCELLENCE ONLINE LIMITED, registered in England and Wales, with company registration number: 08422343. Our registered office is F8 & F9 Cheadle Place, Stockport Road, Cheadle, Cheshire. SK8 2GL.
These Terms of Use govern your use of our website, apps, and other products and services. As some of our services may be software-based, you agree that we may automatically update this software, and that these terms will apply to such updates.
Please read these terms carefully, and contact us if you have any questions, requests for information, or complaints.
By using our website or services, you agree to be bound by these terms.
Using Our Services
Any violation of our Terms, applicable laws, or Policies may result in your access to all or part of our services being suspended, disabled, or terminated.
When you create your Centre of Excellence account and when you use certain features, you must provide accurate and complete information and update it as needed to remain accurate.
Our Licence to You, Subject to these terms, we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence to use our services for personal, non-commercial use unless otherwise permitted in writing. You agree not to share access to your account with any third party. Using our services does not grant you ownership of or any intellectual property rights in our services or the content you access.
Commercial Use
Any use of our services for commercial purposes is strictly prohibited unless covered under a separate agreement with the Centre of Excellence.
Content
Our Content: Centre of Excellence provides educational content for personal and professional development. The content is not a substitute for formal qualifications, licensure, or regulated training required in your country.
Therapy-based courses are for CPD and enhancement purposes only. They do not qualify you to diagnose or treat others without appropriate credentials and compliance with local laws.
Centre of Excellence assumes no responsibility or liability for any adverse outcomes resulting from the use or misuse of course material, whether physical, emotional, mental, legal, or otherwise. Learners must exercise discretion, seek supervision, and operate within their scope of qualifications and applicable laws.
We advise:
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Using the knowledge as a complement to accredited qualifications.
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Not working with vulnerable individuals, clients, or animals unless legally permitted and properly trained.
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Seeking appropriate professional advice when supporting individuals with complex issues.
Centre of Excellence reserves the right to modify or cancel course content, certification requirements, or assessments without prior notice.
By enrolling, you agree to these conditions and accept sole responsibility for your use of the content.
Your Content:
You retain intellectual property rights over content you upload (e.g., assessments). You are solely responsible for your submissions.
Feedback
Feedback submitted to us may be used freely without compensation or restriction.
Accessing Content / Delivery For digital products: Access is granted immediately upon payment via our site or app. For physical products, Delivery timelines are based on your selected shipping method and third-party providers. We are not liable for delivery delays.
Security
We use safeguards but cannot guarantee complete security. Please notify us of any suspected unauthorised use of your account.
Payments
All fees are due in local currency and must be paid promptly. Failure to pay may result in restricted access or collection efforts.
Pricing
Prices are subject to change without notice. Refunds follow the policy below.
Third-Party Payments:
Payments are securely processed via Stripe. We do not store your financial details. Use of Stripe is subject to their terms.
Refunds & Returns
Digital courses and audio courses can be exchanged or refunded within 14 days under our policy. Refunds are void if:
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The course has been consumed.
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Multiple or excessive refunds are requested.
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The account is restricted due to policy violations.
Physical product refunds are subject to the return of goods in original condition. Returns without approval are not eligible for a refund.
CoE Grow Membership
Membership is monthly or annual and grants course credits. Membership renews automatically. You may cancel within 14 days if benefits have not been used; otherwise, partial refunds may apply. Membership prices are subject to change at renewal.
General Terms
We may revise these terms at any time. Continued use of services constitutes acceptance of updates. If any term is unenforceable, the remainder remains in effect. Delay in enforcing terms does not waive our rights.
No Liability Disclaimer To the fullest extent permitted by law:
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All content is provided "as is" without warranties or guarantees.
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Centre of Excellence disclaims all liability for any harm or loss resulting from the use of its services or content.
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You agree to use the content at your own risk.
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You waive and release the Centre of Excellence from any and all claims, damages, losses, or expenses arising from your use of our platform.
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You indemnify the Centre of Excellence against any liability, claim, or demand (including legal costs) due to your use or misuse of the content or services.
This comprehensive limitation of liability includes, but is not limited to, physical, emotional, psychological, financial, or legal impacts and applies even if the Centre of Excellence has been advised of potential issues.
By continuing to use our services, you acknowledge that you understand and accept this waiver of liability in full.