Terms & Conditions
Refund Policy for Distance Learning Courses Printed Course Materials
Goods relating to purchases through World Pay by Credit / Debit Card or Cheque/Cash
Standard 7 days cancellation policy after making the payment for the course only for any course materials that are posted out to the customer. Cancellation must be made in writing by letter. The Customer must also return the Materials as soon as possible and at the Customer’s own cost and risk. When doing so the Customer should state his / her name, address, student registration number and the reason for cancellation.
You the consumer are liable for all costs incurred in returning the goods.
Please return your goods to: Centre of Excellence, City Tower, 13th Floor, Piccadilly Plaza, Manchester, M1 4B.
A refund will be issued by cheque following the above protocol;
Centre of Excellence:
Recommends that the Customer gets a free proof of postage certificate from the Post Office or sends any parcel by Recorded Delivery.
Centre of Excellence:
Regrets that it cannot be responsible for items which never reach Centre of Excellence or those that are damaged in transit
Refund Policy for Online Courses
Where an online course has been purchased we do not offer refunds.
Where a course has been purchased with a recognised third party provider Centre of Excellence are not liable or responsible to issue any refunds and the policy of the organisation purchased from is to be adhered to.
For Online Course purchases:
Course materials can be accessed via your online learning portal as soon as purchase is complete.
For Distance Learning course purchases
Course materials will be posted out to you first class recorded delivery.
Terms & Conditions for Payment Instalments
When choosing the “Finance this Course” option to purchase a course, Centre of Excellence will take an initial deposit upon purchase and the remaining balance will then be taken in equal, fixed amounts across a period of six months.
Centre of Excellence finance arrangements are fulfilled by Worldpay Recurring Payment (FuturePay) agreements. FuturePay agreements are online arrangements similar to Standing Orders and Direct Debits, with funds being be debited from your debit or credit card.
What is a FuturePay Agreement ID?
An agreement ID is the numerical reference given to a recurring payment (FuturePay) agreement.
You can find your agreement ID on the Worldpay confirmation email you received when your agreement was first created (this email also contains your username and password Worldpay’s Shopper Management System – a secure online system that allows you to manage your agreement), and/or on the transaction confirmation email, which is generated each time a payment is debited from your card.
Worldpay does not save confirmation emails and are therefore unable to resend these to you. If you do not know your agreement ID and do not have a Worldpay confirmation email that confirms these details, please contact Centre of Excellence directly who will be able to search for your agreement details using your name, your post code or the email address used to set up the agreement.
Setting Up an Agreement
A Recurring Payment (FuturePay) agreement is automatically set up when you choose a product or service that is paid for by recurring payment (FuturePay) from Centre of Excellence.
From Centre of Excellence’s website, you can view the agreed payment schedule before entering your payment details to set up the agreement.
Worldpay then creates a unique reference number – called the FuturePay Agreement ID – for the agreement and provides you with a unique username and password to log in to the Shopper Management System. Your username, password and Agreement ID are sent to you in a confirmation email and are displayed on the payment page after you have entered your payment details.
The username, password and FuturePay Agreement ID let you login and manage your agreement using the Shopper Management System. Login to the Shopper Management System is via a secure login page.
For more information, please refer to Log in to the Shopper Management System.
You can view all your FuturePay agreements held with the same or different online stores under one login. For each FuturePay agreement you set up, you are prompted to enter your existing Shopper Management System username and password. Any subsequent agreements can then be viewed using one login username and password.
Once your agreement has been set up, payments will automatically be collected each month until the end of the agreement.
Each time a payment is debited from your card or bank account as part of your agreement, a transaction confirmation email is generated by Worldpay and sent to the email address we have on record for you, entered when your agreement was created.
If your card expires or if a payment is not authorised, Worldpay will send you an email to inform you of the steps you need to take within the Shopper Management System to resolve the issue. The payment will be attempted three times. Upon the third failure, your course will be put “On Hold” in your Learning Centre and will be inaccessible until the payment issue is resolved. All course progress will be saved. Your course will be taken off hold once the instalment has been successfully taken.