Terms & Conditions
Refund Policy for Distance Learning Courses Printed Course Materials
Goods relating to purchases through World Pay by Credit / Debit Card or Cheque/Cash
Standard 7 days cancellation policy after making the payment for the course only for any course materials that are posted out to the customer. Cancellation must be made in writing by letter. The Customer must also return the Materials as soon as possible and at the Customer’s own cost and risk. When doing so the Customer should state his / her name, address, student registration number and the reason for cancellation.
You the consumer are liable for all costs incurred in returning the goods.
Please return your goods to: Centre of Excellence, City Tower, 13th Floor, Piccadilly Plaza, Manchester, M1 4B.
A refund will be issued by cheque following the above protocol;
Centre of Excellence:
Recommends that the Customer gets a free proof of postage certificate from the Post Office or sends any parcel by Recorded Delivery.
Centre of Excellence:
Regrets that it cannot be responsible for items which never reach Centre of Excellence or those that are damaged in transit
Refund Policy for Online Courses
Where an online course has been purchased we do not offer refunds.
Where a course has been purchased with a recognised third party provider Centre of Excellence are not liable or responsible to issue any refunds and the policy of the organisation purchased from is to be adhered to.
Delivery information:
For Online Course purchases:
Course materials can be accessed via your online learning portal as soon as purchase is complete.
For Distance Learning course purchases
Course materials will be posted out to you first class recorded delivery.