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Terms and Conditions

Terms & Conditions

 

Refund Policy for Distance Learning Courses Printed Course Materials

Goods relating to purchases through World Pay by Credit / Debit Card or Cheque/Cash

Standard 7 days cancellation policy after making the payment for the course only for any course materials that are posted out to the customer. Cancellation must be made in writing by letter. The Customer must also return the Materials as soon as possible and at the Customer’s own cost and risk. When doing so the Customer should state his / her name, address, student registration number and the reason for cancellation.

You the consumer are liable for all costs incurred in returning the goods.

Please return your goods to: Centre of Excellence, Colony, 5 Piccadilly Place, Manchester, M1 3BR.

A refund will be issued by cheque following the above protocol;

Centre of Excellence:

Recommends that the Customer gets a free proof of postage certificate from the Post Office or sends any parcel by Recorded Delivery.

Centre of Excellence:

Regrets that it cannot be responsible for items which never reach Centre of Excellence or those that are damaged in transit

 

Refund Policy for Online Courses

Where an online course has been purchased we do not offer refunds.

Where a course has been purchased with a recognised third party provider Centre of Excellence are not liable or responsible to issue any refunds and the policy of the organisation purchased from is to be adhered to.

 

Delivery information:

For Online Course purchases:

Course materials can be accessed via your online learning portal as soon as purchase is complete.

For Distance Learning course purchases

Course materials will be posted out to you first class recorded delivery.

 

Terms & Conditions for Payment Instalments

When choosing the “Payment Plan” option to purchase a course, Centre of Excellence will take an initial deposit upon purchase and the remaining balance will then be taken in equal, fixed amounts across a period of six months.

Centre of Excellence payment plans agreements are handled similarly to Pay Now transactions, instead of deducting the entire order amount upfront funds are debited from your debit or credit card over the 6 month payment plan term. You can view all your payment plan details by reviewing the 'Order History' section of your account on the website.

Making Payments

Once your agreement has been set up, payments will automatically be collected each month until the end of the agreement.

If your card expires or if a payment is not authorised, we will send you an email to inform you of the steps you need to take to resolve the issue. The payment will be attempted three times. Upon the third failure, your course will be put “On Hold” in your Learning Centre and will be inaccessible until the payment issue is resolved. All course progress will be saved. Your course will be taken off hold once the instalment has been successfully taken

 

Company registration details:

CENTRE OF EXCELLENCE ONLINE LIMITED

is registered in England and Wales,

Company registration number: 08422343

Registered Office: C/O Williamson & Croft Llp York House, 20 York Street, Manchester, England, M2 3BB