Terms and Conditions | Centre of Excellence

Thank you for learning with Centre of Excellence!

Centre of Excellence (CoE) offers products and services provided by CENTRE OF EXCELLENCE ONLINE LIMITED, registered in England and Wales, with company registration number: 08422343. Our registered office is F8 & F9 Cheadle Place, Stockport Road, Cheadle, Cheshire. SK8 2GL.

These Terms of Use govern your use of our website, apps, and other products and services. As some of our services may be software-based, you agree that we may automatically update this software, and that these terms will apply to such updates.

Please read these terms carefully, and contact us if you have any questions, requests for information, or complaints.

By using our website or services, you agree to be bound by these terms.

Using Our Services

Any violation of our Terms, applicable laws, or Policies may result in your access to all or part of our services being suspended, disabled, or terminated.

When you create your Centre of Excellence account and when you use certain features, you must provide accurate and complete information and update it as needed to remain accurate.

Our Licence to You, Subject to these terms, we grant you a limited, personal, non-exclusive, non-transferable, and revocable licence to use our services for personal, non-commercial use unless otherwise permitted in writing. You agree not to share access to your account with any third party. Using our services does not grant you ownership of or any intellectual property rights in our services or the content you access.

Commercial Use

Any use of our services for commercial purposes is strictly prohibited unless covered under a separate agreement with the Centre of Excellence.

Content

Our Content: Centre of Excellence provides educational content for personal and professional development. The content is not a substitute for formal qualifications, licensure, or regulated training required in your country.

Therapy-based courses are for CPD and enhancement purposes only. They do not qualify you to diagnose or treat others without appropriate credentials and compliance with local laws.

Centre of Excellence assumes no responsibility or liability for any adverse outcomes resulting from the use or misuse of course material, whether physical, emotional, mental, legal, or otherwise. Learners must exercise discretion, seek supervision, and operate within their scope of qualifications and applicable laws.

We advise:

Using the knowledge as a complement to accredited qualifications.
Not working with vulnerable individuals, clients, or animals unless legally permitted and properly trained.
Seeking appropriate professional advice when supporting individuals with complex issues.

Centre of Excellence reserves the right to modify or cancel course content, certification requirements, or assessments without prior notice.

By enrolling, you agree to these conditions and accept sole responsibility for your use of the content.

Your Content:

You retain intellectual property rights over content you upload (e.g., assessments). You are solely responsible for your submissions.

Feedback

Feedback submitted to us may be used freely without compensation or restriction.

Accessing Content / Delivery For digital products: Access is granted immediately upon payment via our site or app. For physical products, Delivery timelines are based on your selected shipping method and third-party providers. We are not liable for delivery delays.

Security

We use safeguards but cannot guarantee complete security. Please notify us of any suspected unauthorised use of your account.

Payments

All fees are due in local currency and must be paid promptly. Failure to pay may result in restricted access or collection efforts.

Pricing

Prices are subject to change without notice. Refunds follow the policy below.

Third-Party Payments:

Payments are securely processed via Stripe. We do not store your financial details. Use of Stripe is subject to their terms.

Refunds & Returns

Digital courses and audio courses can be exchanged or refunded within 14 days under our policy. Refunds are void if:

The course has been consumed.
Multiple or excessive refunds are requested.
The account is restricted due to policy violations.

Physical product refunds are subject to the return of goods in original condition. Returns without approval are not eligible for a refund.

CoE Grow Membership

Membership is monthly or annual and grants course credits. Membership renews automatically. You may cancel within 14 days if benefits have not been used; otherwise, partial refunds may apply. Membership prices are subject to change at renewal.

CoE Grow Membership

What is the Grow Membership?

Can I cancel at any time?

Yes, cancel your membership at any time, and we won’t charge you again. You’ll remain a member until after your current membership term finishes.

All your membership benefits will be removed and the courses you purchased with Grow credits will also be removed from your learning centre. The progress you made on courses will be stored should you wish to restart your subscription or purchase the course another way in the future.

How is Grow with CoE better than just buying each course separately?

Grow offers the best pricing available on the range of Centre of Excellence courses, as well as all the additional benefits to enhance your learning with a course and audio course for each month of your membership, plus exclusive discounts on printed materials and certificates.

Can I get a refund if I’m not satisfied?

If you’re not satisfied, please get in touch with our customer service team and we’ll do whatever we can to put things right for you. With the membership, immediate access is granted to a digital product, so any request for a refunds will be reviewed on a case by case basis, in line with our refunds policy.

Can I pay in instalments?

The Grow annual membership is not offered in an instalment plan, the amazing discounts are available because of the annual commitment to the subscription.

You can however sign up to the Grow monthly membership at a slight premium, which allows you access to 1 month’s worth of benefits at a time rather than the annual benefits upfront.

We do offer a payment instalment plan for courses purchased individually.

Can I use my Grow membership via the app?

Yes, all of your Grow courses are accessible within the app while you have an active Grow subscription. Initially it will not be possible to redeem Grow credits via the Android app, but this can be done via the website (even by mobile browser) and will immediately be reflected in your app learning centre.

Can GROW credits be gifted to other students?

No, GROW credits must be redeemed in your own account only to stay connected to the subscription purchased.

General Terms

We may revise these terms at any time. Continued use of services constitutes acceptance of updates. If any term is unenforceable, the remainder remains in effect. Delay in enforcing terms does not waive our rights.

No Liability Disclaimer To the fullest extent permitted by law:

All content is provided "as is" without warranties or guarantees.
Centre of Excellence disclaims all liability for any harm or loss resulting from the use of its services or content.
You agree to use the content at your own risk.
You waive and release the Centre of Excellence from any and all claims, damages, losses, or expenses arising from your use of our platform.
You indemnify the Centre of Excellence against any liability, claim, or demand (including legal costs) due to your use or misuse of the content or services.

This comprehensive limitation of liability includes, but is not limited to, physical, emotional, psychological, financial, or legal impacts and applies even if the Centre of Excellence has been advised of potential issues.

By continuing to use our services, you acknowledge that you understand and accept this waiver of liability in full.