Admin and Secretarial Skills Diploma Course

COURSE INFORMATION

Certified Course
Accredited Course
10 Modules
Study Group Access

ACCREDITATIONS

QLSCPD
Admin and Secretarial Skills Diploma Course
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What Will You Learn?

If you are considering a career as a secretary or administrative assistant, this course is the perfect place to start. You’ll discover the role and responsibilities of each position, learn about the key skills required to fulfil the roles and take a look at the various industries in which you may work.

Beginning with an introduction to these career paths, the course continues with an in-depth exploration into each role.

First, we’ll scrutinise the requirements of an effective secretary, such as good communication and document processing skills. We’ll consider how to conduct yourself in an appropriate manner, deal with customers, and use methods that’ll ensure you are a master of organisation.

We’ll then look at the responsibilities of an administrative assistant, such as managing diaries, organising meetings, writing, managing teams and working with finances at a basic level.

We’ll look at some of the soft skills that are useful in the roles of a secretary and an administrative assistant. These include prioritising tasks, managing time, understanding technology and planning. We’ll also consider some traits that are beneficial in both roles. We’ll examine methods to manage stress, ensure good personal presentation, problem solve, work as part of a team and resolve conflicts.

The course concludes with guidance on how to write an effective cover letter and key interview techniques.

By studying this course, you will:

  • Understand the roles and responsibilities of both professions
  • Learn key secretarial and administration skills
  • Become familiar with the soft skills and personality traits required in the roles
  • Receive guidance in applying for a secretarial or administrative position

Course Syllabus

What will I learn on the course?

Certified Course
Accredited Course
  • Introduction
  • Part 1: Differences Between the Roles
  • Part 2: The Benefits of Effective Administration and Secretarial Practices
  • Part 3: Understanding the Roles and Skills Required
  • Part 4: Which Industries Utilise the Skills of Both Administrative Assistants and Secretaries?
  • Test Your Knowledge
  • Key Learning Points Exercise
  • Module 1 Assessment
  • Part 1: The Role of the Administrative Assistant
  • Part 2: The Role of the Secretary
  • Part 3: Average Salaries
  • Test Your Knowledge
  • Key Learning Points Exercise
  • Module 2 Assessment
  • Part 1: The Importance of Effective Communication
  • Part 2: Types of Communication
  • Part 3: How to Compose a Professional Email
  • Part 4: Barriers to Communication
  • Part 5: Document Processing
  • Part 6: How to Write a Report
  • Test Your Knowledge
  • Key Learning Points Exercise
  • Module 3 Assessment
  • Part 1: Customer Service
  • Part 2: Tone and Body Language
  • Part 3: Ethics and Professionalism
  • Part 4: Organisational Skills
  • Test Your Knowledge
  • Key Learning Points Exercise
  • Module 4 Assessment
  • Part 1: Written Communication
  • Part 2: Diary Management
  • Part 3: Using Online Diary Software
  • Part 4: Organising Meetings
  • Part 5: How to Take Minutes for Meetings
  • Test Your Knowledge
  • Key Learning Points Exercise
  • Module 5 Assessment
  • Part 1: Managing Secretarial Teams
  • Part 2: Office Management
  • Part 3: Basic Financial Skills
  • Test Your Knowledge
  • Key Learning Points Exercise
  • Module 6 Assessment
  • Part 1: The Legal Secretary
  • Part 2: The Medical Secretary
  • Part 3: The Personal Assistant
  • Test Your Knowledge
  • Key Learning Points Exercise
  • Module 7 Assessment
  • Part 1: Making Travel Arrangements
  • Part 2: Prioritisation
  • Part 3: Time Management
  • Part 4: Technology
  • Part 5: Techniques for Planning
  • Part 6: Plan Outline
  • Test Your Knowledge
  • Key Learning Points Exercise
  • Module 8 Assessment
  • Part 1: Stress Management
  • Part 2: Presenting Yourself Well
  • Part 3: Teamwork
  • Part 4: Mediation and Conflict Resolution
  • Test Your Knowledge
  • Key Learning Points Exercise
  • Module 9 Assessment
  • Part 1: Writing Your CV
  • Part 2: What to Write in a CV
  • Part 3: Writing Cover Letters
  • Part 4: Interview Techniques
  • Part 5: Dealing with Tough Interview Questions
  • Test Your Knowledge
  • Key Learning Points Exercise
  • Conclusion
  • Module 10 Assessment
Who Would Benefit from This Course?

The course will be beneficial, if you wish to learn about the roles and responsibilities of secretaries and administrative assistants and gain knowledge about the skills and traits required to be successful.

Should you wish to pursue a career as a secretary or administrative assistant, you may be required to complete a professional qualification or apprenticeship or have gained experience in order to secure your first appointment.

Administrative assistant sat at a desktop
Accreditations

The Admin and Secretarial Skills Diploma Course will take you up to 150 hours to complete, working from home. There is no time limit for completing this course, it can be studied in your own time at your own pace.

This is a Level 3 course and will give you 150 CPD (Continued Professional Development) points.

Upon completion of your course assessments, you receive 2 certificates. A certificate from the Centre of Excellence and a CPD certificate displaying the number of CPD points earned from the course.

This course is endorsed by the Quality Licence Scheme. Therefore, upon successful completion of this course, learners can also receive a certificate of achievement from Quality Licence Scheme and a Learner Unit Summary, which lists the details of all the units the learner has completed as part of the course. (This certificate is optional and costs an additional £25).

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through their awarding organisations they have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. They are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Their knowledge and experience of working within the awarding sector enables them to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

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The course modules are in-depth & easy to read/understand. Prior to carrying out the assessment you are able to consolidate your learning by completing the test your knowledge & bullet pointing the learning objectives. Further to this, once you have completed each assessment you receive feedback, and you receive feedback once you complete the course.

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Admin and Secretarial Skills Diploma Course
US$160.93
Admin and Secretarial Skills Diploma Course
Admin and Secretarial Skills Diploma Course
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