Admin and Secretarial SkillsDiploma Course

Beginning with an introduction to these career paths, the course continues with an in-depth exploration into each role.

First, we’ll scrutinise the requirements of an effective secretary, such as good communication and document processing skills. We’ll consider how to conduct yourself in an appropriate manner, deal with customers, and use methods that’ll ensure you are a master of organisation.

We’ll then look at the responsibilities of an administrative assistant, such as managing diaries, organising meetings, writing, managing teams and working with finances at a basic level.

We’ll look at some of the soft skills that are useful in the roles of a secretary and an administrative assistant. These include prioritising tasks, managing time, understanding technology and planning. We’ll also consider some traits that are beneficial in both roles. We’ll examine methods to manage stress, ensure good personal presentation, problem solve, work as part of a team and resolve conflicts.

The course concludes with guidance on how to write an effective cover letter and key interview techniques.

By studying this course, you will:

• Understand the roles and responsibilities of both professions
• Learn key secretarial and administration skills
• Become familiar with the soft skills and personality traits required in the roles
• Receive guidance in applying for a secretarial or administrative position