Role Requirements:

• Produce weekly, monthly and quarterly reports for staff utilisation and productivity against agreed KPIs.
• Analysis of operational data to create and present recommendations for strategic and operational changes and improvements.
• Drive the business to increased profits through analysis of process and productivity.
• Weekly reporting to the CEO on business performance metrics and sales KPIs.
• Investigating customer satisfaction and reporting/resolving any issues.
• Ensure the quality of customer service is of the highest of standards.
• Ensure the smooth running of the business through a solution-focused approach.
• Translate feature or process change requests into actionable tasks for completion.
• Intelligent planning and management of staff time to deliver the best outcome.
• Management of the administration function ensuring workflows and agreed KPIs are adhered to.
• Conduct employee monthly one to ones and set KPIs for each member of staff.
• Keeping employees motivated and organise any appropriate training.
• Keeping on top of regulatory requirements to ensure the business is protected.
• Identifying resource requirements and assisting with the recruitment of new talent to the business, through application vetting and interviews where required.

Key Skills and Experience

• Passionate, energetic and proactive attitude.
• Strategic and creative and have the ability to think out the box.
• Excellent people management skills and experience of KPI reviews, performance management and human resources with demonstrable success in managing a multi-disciplined team.
• Highly organised, with excellent written and verbal communication skills.
• Ability to thrive and work independently in your home office environment.
• Excellent troubleshooting skills; ability to quickly and creatively solve issues (both technical and operational).
• Ability to communicate process driven approaches clearly and effectively to non-technical individuals.
• Track record delivering high quality results in a fast-paced, deadline-driven environment.
• Change management.
• Experience and knowledge of the difference stages of the project management life cycle.
• Strong project management and resource allocation skills.
• Leadership, collaboration, facilitation, and negotiation skills.
• The ability to achieve high quality results by paying attention to detail.
• Team player and willing to help with any task thrown at them.
• Must have experience working in ecommerce and be tech savvy operating across multiple systems.
• Must have strong team management skills of a team of 20+.
• Must have the ability to produce detailed operations management reports.
• Must have a management qualification or demonstrate significant experience in this role for a medium to large sized company.

Why Choose Centre of Excellence?

• Competitive salary
• Develop your career with one of the UK’s leading e-learning companies
• Develop your skill set in a challenging and rewarding environment
• Choose to have your birthday off every year or receive a birthday bonus.
• Work in a friendly atmosphere where our team of experts are always ready to help
• Gain an extra day’s holiday for every year with the company (up to 5 extra days)

We are always looking to improve on our impressive range of courses - maybe you are a Health and Wellness fanatic or you have a passion for animals. Whatever your specialised area, if you can write a course about it, get in touch with us and join our team. If you have a passion for writing captivating course content aimed at delivering an exceptional learning experience, then we would love to hear from you.

Requirements:

Must be an expert in your subject field
Proven past record of writing captivating copy for course materials
Passion and enthusiasm for your subject field
Ability to write engaging blog material would be an advantage

We are always looking to recruit talented copy writers and editors that are happy to work across a wide range of subjects. We offer many different pieces of content including course materials, blogs and social media pieces, so it is important that we recruit talented writers and editors who are happy to work across all subject areas.

Requirements:

Must have proven experience of creating captivating copy across a range of subject areas
Must have proof reading and editing experience
Must be creative, passionate about their work and full of new ideas!