City & Guilds Level 2 Award in Supporting Wellbeing and Mental Health of Self and Others

Who is the qualification for?

It is applicable across a wide range of customer-facing roles, including hospitality, retail, and customer service. It is ideal for delivery during induction periods or as part of a broader personal development or CPD programme.

What does the qualification cover? 

This qualification covers the fundamental principles of mental health and wellbeing, equipping learners with the knowledge to understand key concepts, characteristics and influencing factors. It explores how individuals can support their own wellbeing and that of others through effective communication, positive relationships, and the creation of supportive environments.

Additionally, it introduces practical strategies for building personal resilience, helping learners to manage stress, adapt to change, and maintain emotional balance. The content is designed to raise awareness and promote positive mental health practices in everyday life and across a variety of workplace settings.

What opportunities for progression are there?

This qualification is designed primarily as an  awareness-raising course, providing a valuable foundation for anyone interested in understanding and supporting mental health and wellbeing. While it is not intended to lead directly into a specific job role, it can support personal development and enhance employability across a wide range of sectors.

Course durations:

The course consists of 8 hours of guided learning, delivered via Zoom or Teams, and includes multiple-choice assessment questions.

Course overview 

Wellbeing and Mental Health in Self and Others Level: 2 - GLH: 8

Aim: The unit aims to provide learners with a foundational understanding of wellbeing and mental health, including key characteristics and influencing factors, the importance of supporting themselves and others, and developing personal resilience. The unit is designed to raise awareness and promote positive mental health practices in learners' everyday lives and within their own organisations.

Assessment type: Online multiple-choice knowledge test 

Learning outcomes:

• Know the concept, characteristics, and influencing factors of wellbeing and mental health
• Know how to support wellbeing and mental health
• Know how to develop personal resilience as part of better wellbeing and mental health

Assessment of the qualification

Candidates must successfully complete one online multiple-choice test.

Upon successful completion of the course, learners will receive a Level 2 City & Guilds Award certificate in Supporting Wellbeing and Mental Health of Self and Others.